Taj Hotel is honored to be part of Harvard study
Mumbai: The Taj Hotel is honored to be part of a Harvard Business School case study following the inclusion of the heroic response of its employees during the 26/11 terror attacks here, a hotel spokesperson said in a statement. "We are honored to be a part of the Harvard Business School case study in which the spirit, loyalty and resilience of our employees during the crisis has been recognized as an exemplary display of leadership," the spokesperson said. The multimedia case study 'Terror at the Taj Bombay: Customer-Centric Leadership' by professor Rohit Deshpande of the Harvard Business School (HBS) documents the bravery and resourcefulness shown by rank-and-file employees during the attack. "The Tata group has a long standing association with HBS. Deshpande, during one of his engagements with the group, felt that the story provides a great opportunity to showcase unique leadership in crisis management and in this he saw the potential of a great case study comi...